Information Technology Project Manager

Michael G. Herschel, MSM IT/PM    

Information Technology Project Manager


An accomplished, well-educated military veteran: resourceful, meticulous, and versatile professional with proven capability to manage all project components – a team player: committed and accountable. Currently hold Public Trust Security Clearance


o   Advise Veterans Administration leadership on policy and procedure

o   Subject Matter Expert integrating project activities within & across programs

o   Knowledge of system analysis techniques to monitor and control risk

o   Knowledge of Federal Process Integration ITIL standards and policies


ASM Research (an Accenture Federal Services Co.) for the Veterans Administration

May contact ASM Research at (703) 645-0420

6/2013 to 4/2018

IT Project Manager

DUTIES: Serve as a project manager for process integration support of the Enterprise Service Desk (ESD): assigned to Austin Information Technology Center (AITC), IT Operations and Services(ITOPS), Austin, TX. Provide service as a technical consultant for a major AITC and Veterans Administration (VA) performing Information Technology (IT) project process integration, risk management, and functional program coordination. Compose daily, weekly, and monthly reports. Serve as a Subject Matter Expert (SME) for ESD Process Integration application ticketing tool CA Service Desk Manager (SDM) v. 12.6/7, Knowledge Documentation (KDs), SharePoint.  Compose technical and ad hoc reports: including researching, planning, and implementing new areas of interconnectivity, interoperability, or system integration to remain compliant with federally mandated requirements and to mitigate operational risk. Recommend and implement solutions, corrections, devise alternate plans of action to minimize tractable risk. Develop or participate in the development of recommendations for acquisition of software/hardware packages to support improvement of new applications or existing services for the VA Enterprise Service Desk (ESD). Hold Public Trust Security Clearance.

 ACCOMPLISHMENTS: Program integration projects include but are not limited to migration to upgraded systems, installation and implementation of Information Technology applications. Risk management duties include mitigation planning for system utility outages, or other hardware or software issues with wide area network impact. Lead project meetings in operational coordination of the work of others. Analyze complex work functions and work processes and develop correction action plans. Diagnose and resolve difficult problems, especially those that cannot be resolved by junior staff, sometimes in critical or emergency situations. Recommend and execute solutions, corrections, and devise alternate plans of action to mitigate tractable risk. Document problems and/or solutions for management using a wide range of analytical techniques of work in progress seeking operational weaknesses. Participate in the evaluation, analysis, and formulation of policy and procedure Develop and update program naming standards (taxonomy), capacity management procedures, and resource management standards. Serve as project leader of a team of information technology specialists involving a variety of IT activities Represent division user groups at higher level department meetings from which policy or future direction is formulated and assimilated. Develop criteria for program evaluation and customer application evaluation. Work closely with vendor engineer’s and software analysts where circumstance requires. Conduct training for Information Technology Specialists or other VA elements. Maintain knowledge of current and current trends in technological developments to steer the Austin Information Technology Center (AITC) in the direction of beneficial innovation. Knowledge of modern project management techniques to serve in a technical leadership role in the performance of duties. Possess knowledge of Office of Information & Technology (OI&T), Austin Information Technology Center (AITC), and Veterans Administration goals and directions.

RELATED SKILLS: CA Service Desk Manager v. 12.6 & 7, and VA SharePoint site. MS Office applications: WORD, Excel, PowerPoint, and Skype.


Randstad Technologies for Citigroup                                             

5/2012 to 6/2013

IT Business Analyst

DUTIES: Contractor team member of the Office of Technical Risk Management (OTRM), Enterprise Entitlement Review Simplification (EERS) project to become compliant with Sarbanes-Oxley mandates. Assisted project team tracking and updating budget and project plans Gathered business requirements and translated existing applications to project compliant documents. Identified operational risks to project priorities and proactively resolved or mitigated issues. Created weekly reports Provided analysis of applications and liaised C- level executives to cross functional project team members: Business Application Managers, Citi Security Officers, and Technical Information Security Officers worldwide

ACCOMPLICHMENTS: Successfully engaged world-wide project goals. Developed correction action plans to mitigate operational risk. Analyzed complex work functions and work processes and developed correction action plans. Composed comprehensive documentation for statistical analysis

RELATED SKILLS: MS Office applications: WORD, Excel, PowerPoint, and Visio. Technical reports, procedural instructions, proposals, and informational reports for non-technically oriented personnel.


The Threadbender, Operations Project Manager

7/2011 to 1/2012

W2 consultant

Note: Client has closed the doors to her business and is no longer available for contact

DUTIES: Managed web site reconstruction project, coordinated interaction with contracted vendors, negotiated fees, and process acquisition contracts. Planned and coordinated office hardware and software upgrades. Developed project’s scope, budget and complete level of effort assessments.

ACCOMPLISHMENTS: Maximized use of available resources and saved customer money by eliminating processes that had no sustainable value. Evaluated the impact of changes to business contract plans Developed plans for executing business programs and managing risk. Restructured accounting systems to allow for more productive use of time and successfully trained staff on the technical aspects of high value shop equipment. Provided Quality Assurance planning and performed process-focused Quality control. Web site reconstruction project resulted in increased customer communication with client’s store. Mentored staff in upgraded applications Restructured inventory control system and saved shop redundant expenses and controlled essential resources. Directed and managed upgrades for customized accounting invoices. Provided leadership to integrate office software inventory control purposes. Accountable for executing cost effective IT projects, integrating quality accounting techniques, as well as streamlining tax account reporting methods. Managed vendors and maximized resources to best serve shop strategic objectives.

RELATED SKILLS: MS Office applications: WORD, Excel, PowerPoint, and Visio. Technical problem solving, vendor relationship management Earned Value Management methodology, leadership skills


Colorado Technical University Online

Full Time Student

6/2010 to 3/2011

Contact: (855) 230-0555

ACADEMIC ACCOMPLISHMENT : Demonstrated outstanding academic skill and expertise in managing remote, virtual college classroom attendance and accomplished two years of upper division courses in ten months: Graduated Magna cum Laude (GPA 3.76) in March of 2011. Earned Baccalaureate of Science in Business Administration in Project Management Relevant course work included: Information Technology, Business Strategy, Project Management, Project Performance and Quality Assurance, Operations Management Principles, and Risk Management. Financial Accounting Concepts and Marketing: cost management for complex budget requirements was demonstrated by mastering Earned Value Methodologies to be able to report To-Complete-Performance indices, Budget Variances by project segments, and Cost Performance Baselines. Completed work for and attained accreditation from the Project Management Institute as a Certified Associate in Project Management. Graduated Magna cum Laude



McKesson Automation, Field Service Engineer

10/2008 to 06/2010

Full time, non-exempt

May contact at (724) 741-8339

DUTIES: Planned, coordinated, installed, configured, and maintained capital equipment hardware and software projects. Managed up to seven team members Interpreted business guidelines and analyzed project risks and the effect to project scope, costs, and budget Reported analysis results daily, weekly, and monthly and advised on how to mitigate trouble circumstance. Directed project teams and coordinated virtual team participation in accomplishing Information Technology initiatives on multiple, simultaneous projects. Instituted techniques to guarantee all installed products were fully integrated to contract detail. Managed vendors work packages and assured work met contracted expectations for quality. Provided customer training and technical support in customer facing roles and remote assistance.  Managed relationships with customers, vendors, and team members available and served as the onsite project manager to assess, characterize, and perform project change management.

ACCOMPLISHMENTS: Achieved 100% success rate for $25M dollar capital equipment installations, coordination, and execution. Results: high value and very visible projects completed on time and under budget. Planned, directed and trained (as needed) project teams of up to seven disparate members. Problem Solving – identified, isolated, and proactively resolved issues using expert judgment and all proprietary tools available. Successfully designed and executed quality control plans and performed FDA compliant quality control processes. Provided management advisory services and developed statistical inferences from a variety of performance indicators.

RELATED SKILLS: Project management coordination and execution. Applications used were SAP, UNIX, MS/DOS, MS WIN 2000, MS WIN XP, MS SQL Server, Microsoft Office (Word, Excel, and PowerPoint), and proprietary software. Used Customer Relationship Management (CRM) techniques to assure senior managers that projects were moving forward on-time and under budget. Remote Capital Equipment Access Expertise to interface with remote equipment to diagnose problems before on-site visits. Quality Assurance planning and Quality Control performance served to verify the plan for quality and the metrics for FDA, clinical, and company compliance.



Colorado Technical University, Colorado Springs, CO 2015-2017

Master of Science in Management, Information Technology and Project Management


Colorado Technical University, Colorado Springs, CO, 2008 – 2011

Bachelor of Science Business Administration in Project Management

Graduated Magna cum Laude, GPA 3.77



United States Navy

Honorably Discharged, Disabled Veteran